Returns & Exchanges

At Fontana Candle, we want you to be completely satisfied with your home fragrance experience. If your purchase doesn't meet your expectations, we offer a 30-day return window for unused and unopened products.

1

Initiate Your Request

Visit our online return portal with your order number and zip code to start the process and select the items you wish to send back.

2

Prepare the Package

Carefully repack your candles in their original sustainable packaging to ensure they are protected from breakage during transit.

3

Ship It Back

Affix the prepaid shipping label provided by our system to your parcel and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items at our warehouse, we will issue a full refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing